Hello, how can we help you?

Email Delivery

LiteLog sends a variety of transactional emails, such as invitations, password resets, system notifications, and reports. By default, LiteLog uses its own mail server for these messages. Optionally, you can configure a custom SMTP server to send certain types of emails through your own infrastructure.

1. Email delivery methods in LiteLog

You can find the settings for LiteLog email delivery in the portal under:

Settings > Branding > Email Delivery

Two delivery methods are available:

  • LiteLog (Standard) – Emails are sent through the LiteLog mail server.
  • Custom SMTP – Certain emails can be sent through your own mail server.

When should you use which option?

  • If you do not know what SMTP is → use LiteLog (Standard).
  • If your IT department requires sending emails via your own server or you want full control over your sender domain → use Custom SMTP.

2. Which emails are always sent through LiteLog?

Some emails must always be sent via the LiteLog infrastructure for security or compliance reasons. These messages always use the LiteLog mail server, even if a custom SMTP server is configured.

3. Which emails can be sent through your own SMTP server?

When custom SMTP is enabled, LiteLog uses your server for all emails that are not security-critical or license-related.

Emails sent via custom SMTP (if configured)

Object & event notifications in the portal

  • Attendance alert
  • Attendance updates
  • “New incident” notifications
  • “Checkpoint scan missed” notifications
  • “Route missed” notifications
  • “Person absent for 10+ days” notifications
  • Report delivery

Note: If no custom SMTP is configured, these emails are automatically sent via the LiteLog mail server.

4. Configuring SMTP

4.1 Opening the SMTP settings

  1. Open the LiteLog Portal.
  2. Navigate to Settings > Branding > Email Delivery.
  3. Select Custom SMTP.
  4. Click on Edit SMTP settings.

4.2 Fields in the SMTP configuration form

  • Sender address – The email address used as the sender.
  • SMTP host – Server address of your mail provider.
  • Port – Usually 587 (TLS) or 465 (SSL).
  • TLS/SSL – Secure transmission, recommended.
  • Username – Your SMTP username.
  • Password – SMTP/App password; optional if one is already stored.

4.3 Testing & saving

  • Test only – Tests the connection without saving.
  • Test & Save – Saves the data only if the test is successful.

5. Sending a test email

  1. Go to Settings > Branding > Email Delivery.
  2. Click on Send test email.
  3. Enter a valid recipient address.
  4. Click Send.

6. Common issues & helpful tips

  • No emails received? Check spam → verify SMTP settings → contact IT.
  • Authentication errors? Verify username/password/app password.
  • Connection errors? Check host, port, and TLS settings.
  • Uncertain what to choose? Use the LiteLog standard delivery option.