Notifications & Alarm Channels
Each shift preset can have its own notification settings. When a shift does not go as planned — e.g. missing check-ins or too few employees — LiteLog notifies the responsible persons through the channels configured here.
The configuration takes place in step 8 when creating or editing a preset.
SMS and Automated phone call require the SMS Notifications package. Without this package only push notifications and email are available.
Select channels
Choose one or more channels through which deviations are reported:
| Channel | Description | Prerequisite |
|---|---|---|
| Push notification | Instant notification in the LiteLog app | None |
| Notification via email to the configured recipient | None | |
| SMS | Notification via SMS to the configured phone number | SMS Notifications package |
| Automated phone call | Phone alert with spoken message (IVR) | SMS Notifications package |
You can activate multiple channels at the same time. Which events trigger a notification and who receives it is configured in the property notifications.
Notification templates
Templates are reusable message texts used for SMS, email and automated phone calls. You can select, edit or create templates directly in the notification dialog.
Select or create a template
- Choose an existing template — Select a template from the dropdown list
- Create a new template — Click "Create new template" and enter a name
Templates are available account-wide — each template can be reused across multiple presets.
Placeholders
Use placeholders to insert dynamic information into the message. The system automatically replaces placeholders with the current values when sending:
| Placeholder | Replaced with | Example |
|---|---|---|
{{property_name}} | Name of the property | "Building A" |
{{shift_start}} | Start time of the shift | "08:00" |
{{shift_end}} | End time of the shift | "20:00" |
{{date}} | Date of the shift | "15/04/2026" |
{{failure_reason}} | Reason for the deviation | "No check-in within the window" |
Call script
For the Automated phone call channel you can provide a separate call script. This text is read out to the recipient during an automated call (IVR). The call script supports the same placeholders as the message template.
Inline editing and preview
- Templates can be edited directly in the dialog — changes are saved automatically
- The live preview shows the rendered message with placeholders replaced
Changes to a template affect all presets that use this template. If you need an individual message, create a new template.
Configure phone number
For the SMS and Automated phone call channels a phone number must be configured.
- Choose an existing number — Select an already created number from the dropdown list
- Create a new number — Enter the number in international format (e.g.
+49 170 1234567) - Label — Optionally give the number a label (e.g. "Site manager mobile")
Phone numbers must be entered in E.164 format: country code with +, followed by the number without spaces or special characters (e.g. +491701234567).
Email recipient
For the Email channel, enter the recipient address:
- Start typing — the system suggests previously used email addresses
- Alternatively, enter a new email address
Good to know
- Templates are account-wide — They are stored per account, not per preset. Once created, you can reuse the same template across any number of presets.
- Standard templates — Templates can be marked as standard. The standard template is automatically suggested for new presets.
- Channels per preset — Different presets can use different channels and templates. For example, you can set up a phone call for critical night shifts while day shifts only receive a push notification.
Permissions
To configure notifications you need Create time tracking or Edit time tracking.