---
title: "Notifications & Alarm Channels | LiteLog"
description: "Configure notification channels, message templates, phone numbers and email recipients for your shift presets."
sidebar_label: "Notifications"
sidebar_position: 6
---

# Notifications & Alarm Channels

Each shift preset can have its own notification settings. When a shift does not go as planned — e.g. missing check-ins or too few employees — LiteLog notifies the responsible persons through the channels configured here.

The configuration takes place in step 8 when [creating or editing a preset](./attendance-create.md).

:::info Prerequisite
**SMS** and **Automated phone call** require the **SMS Notifications package**. Without this package only push notifications and email are available.
:::

## Select channels

Choose one or more channels through which deviations are reported:

| Channel | Description | Prerequisite |
|---|---|---|
| **Push notification** | Instant notification in the LiteLog app | None |
| **Email** | Notification via email to the configured recipient | None |
| **SMS** | Notification via SMS to the configured phone number | SMS Notifications package |
| **Automated phone call** | Phone alert with spoken message (IVR) | SMS Notifications package |

You can activate multiple channels at the same time. Which events trigger a notification and who receives it is configured in the [property notifications](../property-detail/property-notifications.md).

## Notification templates

Templates are reusable message texts used for SMS, email and automated phone calls. You can select, edit or create templates directly in the notification dialog.

### Select or create a template

- **Choose an existing template** — Select a template from the dropdown list
- **Create a new template** — Click "Create new template" and enter a name

Templates are available **account-wide** — each template can be reused across multiple presets.

### Placeholders

Use placeholders to insert dynamic information into the message. The system automatically replaces placeholders with the current values when sending:

| Placeholder | Replaced with | Example |
|---|---|---|
| `{{property_name}}` | Name of the property | "Building A" |
| `{{shift_start}}` | Start time of the shift | "08:00" |
| `{{shift_end}}` | End time of the shift | "20:00" |
| `{{date}}` | Date of the shift | "15/04/2026" |
| `{{failure_reason}}` | Reason for the deviation | "No check-in within the window" |

### Call script

For the **Automated phone call** channel you can provide a separate call script. This text is read out to the recipient during an automated call (IVR). The call script supports the same placeholders as the message template.

### Inline editing and preview

- Templates can be edited directly in the dialog — changes are saved automatically
- The **live preview** shows the rendered message with placeholders replaced

:::warning Shared account-wide
Changes to a template affect **all presets** that use this template. If you need an individual message, create a new template.
:::

## Configure phone number

For the **SMS** and **Automated phone call** channels a phone number must be configured.

- **Choose an existing number** — Select an already created number from the dropdown list
- **Create a new number** — Enter the number in international format (e.g. `+49 170 1234567`)
- **Label** — Optionally give the number a label (e.g. "Site manager mobile")

:::tip Format
Phone numbers must be entered in **E.164 format**: country code with `+`, followed by the number without spaces or special characters (e.g. `+491701234567`).
:::

## Email recipient

For the **Email** channel, enter the recipient address:

- Start typing — the system suggests previously used email addresses
- Alternatively, enter a new email address

## Good to know

:::tip Note
- **Templates are account-wide** — They are stored per account, not per preset. Once created, you can reuse the same template across any number of presets.
- **Standard templates** — Templates can be marked as standard. The standard template is automatically suggested for new presets.
- **Channels per preset** — Different presets can use different channels and templates. For example, you can set up a phone call for critical night shifts while day shifts only receive a push notification.
:::

## Permissions

:::info Permission
To configure notifications you need **Create time tracking** or **Edit time tracking**.
:::

## Related pages

- [Create & Edit](./attendance-create.md)
- [Attendance Control — Overview](./attendance.md)
- [Property — Notifications](../property-detail/property-notifications.md)
- [Property — Time Tracking](../property-detail/property-time.md)