Skip to main content
LLMs.md

Guide for Housekeeping

This guide explains how housekeeping managers and room attendants work with LiteLog: receive room assignments, document cleaning, report defects and update room status.

1. Install the app & sign in​

Depending on your setup, you will either use a company phone at the hotel or your personal smartphone. The sign-in method (QR code, username + password, or NFC chip) is specified by your housekeeping manager.

  1. Download the app: Install the LiteLog app from the App Store (iOS) or Google Play Store (Android)
  2. Sign in: Use the sign-in method provided by your manager
  3. Check location: Make sure you are signed in to the correct hotel

Details: Mobile App

2. Scanning NFC & QR codes​

In LiteLog, you scan NFC tags and QR codes for checkpoints, time tracking and tasks. Here's how it works on your device:

Scanning NFC tags:

  • Android: Simply hold your smartphone to the NFC tag — Android detects tags automatically in the background
  • iOS: Swipe right to left to open the NFC scanner, then hold your smartphone to the tag

Scanning QR codes:

  • Swipe left to right to open the QR code camera, then scan the code

The app confirms each scan with a green checkmark.

3. Daily room planning & assignment​

The housekeeping manager plans the daily room distribution:

  • Create room tasks — manually or via templates
  • Assign tasks — to individual staff or teams
  • Distribute floors — e.g., staff member A covers 1st floor, staff member B covers 2nd floor
  • Special tasks — deep cleaning, VIP preparation, linen change

Staff see their assigned rooms directly in the LiteLog app.

4. Mobile checklists: Document room cleaning​

Each room can have a checklist. Room attendants work through the items on their mobile device:

  1. Open task — select the assigned room in the app
  2. Work through checklist — confirm each item individually (e.g., bathroom, bed, floor, minibar)
  3. Optional: Add photo — for special situations or documentation
  4. Complete task — set status to "Done"
Quick documentation

The checklist doesn't need to be fully clicked through for every room — for standard cleaning, "Complete task" is sufficient. The detailed checklist is especially helpful for deep cleaning and special cases.

5. Report defects​

If a defect is noticed during cleaning:

  1. Create report — directly in the app
  2. Enter description — e.g., "Faucet dripping", "Lamp defective"
  3. Attach photo — visually document the defect
  4. Select department and priority — e.g., Engineering, medium

The defect is automatically forwarded as a ticket to the responsible department (e.g., Engineering).

Report immediately

Create reports directly on site, not at the end of your shift. This ensures timestamps and photos are current and the report is verifiable.

Details: Create incident report in the app, Manage incident reports

6. Real-time room status​

The room status is automatically updated when housekeeping completes a task:

  • Open — Room not yet cleaned
  • In Progress — Cleaning in progress
  • Done — Room cleaned and ready
  • Blocked — Room unavailable due to defect or repair

Reception and management see the current status in the portal — no need to ask.

FAQ​

Do I need to work through a checklist for every room? No. For standard cleaning, completing the task is sufficient. The detailed checklist is optional and especially helpful for deep cleaning or special cases.

Does the app work without internet? Yes. The app works offline. All actions are stored locally and automatically synchronized when the connection is restored.

Do I have to keep the app open during my entire shift? No. You can close the app and use your smartphone normally.

Can I see which rooms are still open? Yes. The app shows all assigned rooms with their current status — open, in progress, done.