---
title: "Hotel — Guide for Housekeeping | LiteLog"
description: "Guide for housekeeping managers and room attendants: room planning, mobile checklists, defect reporting and real-time room status."
sidebar_label: "Guide for Housekeeping"
sidebar_position: 3
---

# Guide for Housekeeping

This guide explains how housekeeping managers and room attendants work with LiteLog: receive room assignments, document cleaning, report defects and update room status.

## 1. Install the app & sign in

Depending on your setup, you will either use a **company phone at the hotel** or your **personal smartphone**. The sign-in method (QR code, username + password, or NFC chip) is specified by your housekeeping manager.

1. **Download the app:** Install the LiteLog app from the App Store (iOS) or Google Play Store (Android)
2. **Sign in:** Use the sign-in method provided by your manager
3. **Check location:** Make sure you are signed in to the **correct hotel**

Details: [Mobile App](../mobile-app/mobile-app.md)

## 2. Scanning NFC & QR codes

In LiteLog, you scan NFC tags and QR codes for checkpoints, time tracking and tasks. Here's how it works on your device:

**Scanning NFC tags:**
- **Android:** Simply hold your smartphone to the NFC tag — Android detects tags automatically in the background
- **iOS:** Swipe **right to left** to open the NFC scanner, then hold your smartphone to the tag

**Scanning QR codes:**
- Swipe **left to right** to open the QR code camera, then scan the code

The app confirms each scan with a green checkmark.

## 3. Daily room planning & assignment

The housekeeping manager plans the daily room distribution:

- **Create room tasks** — manually or via templates
- **Assign tasks** — to individual staff or teams
- **Distribute floors** — e.g., staff member A covers 1st floor, staff member B covers 2nd floor
- **Special tasks** — deep cleaning, VIP preparation, linen change

Staff see their assigned rooms directly in the LiteLog app.

## 4. Mobile checklists: Document room cleaning

Each room can have a checklist. Room attendants work through the items on their mobile device:

1. **Open task** — select the assigned room in the app
2. **Work through checklist** — confirm each item individually (e.g., bathroom, bed, floor, minibar)
3. **Optional: Add photo** — for special situations or documentation
4. **Complete task** — set status to "Done"

:::tip Quick documentation
The checklist doesn't need to be fully clicked through for every room — for standard cleaning, "Complete task" is sufficient. The detailed checklist is especially helpful for deep cleaning and special cases.
:::

## 5. Report defects

If a defect is noticed during cleaning:

1. **Create report** — directly in the app
2. **Enter description** — e.g., "Faucet dripping", "Lamp defective"
3. **Attach photo** — visually document the defect
4. **Select department and priority** — e.g., Engineering, medium

The defect is automatically forwarded as a ticket to the responsible department (e.g., Engineering).

:::tip Report immediately
Create reports directly on site, not at the end of your shift. This ensures timestamps and photos are current and the report is verifiable.
:::

Details: [Create incident report in the app](../mobile-events/mobile-create-event.md), [Manage incident reports](../incidents/incidents.md)

## 6. Real-time room status

The room status is automatically updated when housekeeping completes a task:

- **Open** — Room not yet cleaned
- **In Progress** — Cleaning in progress
- **Done** — Room cleaned and ready
- **Blocked** — Room unavailable due to defect or repair

Reception and management see the current status in the portal — no need to ask.

## FAQ

**Do I need to work through a checklist for every room?**
No. For standard cleaning, completing the task is sufficient. The detailed checklist is optional and especially helpful for deep cleaning or special cases.

**Does the app work without internet?**
Yes. The app works offline. All actions are stored locally and automatically synchronized when the connection is restored.

**Do I have to keep the app open during my entire shift?**
No. You can close the app and use your smartphone normally.

**Can I see which rooms are still open?**
Yes. The app shows all assigned rooms with their current status — open, in progress, done.

## Related pages

- [Overview: Hotel & Hospitality](./branches-hotel.md)
- [Tasks](../tasks/tasks.md)
- [Incident Reports](../incidents/incidents.md)
- [Mobile App](../mobile-app/mobile-app.md)
- [Working times in the app](../mobile-worktime/mobile-attendance-shifts.md)
- [Attendance Control](../attendance/attendance.md)