Guide for Management
This guide is for General Managers, Operations Managers and Rooms Division who use LiteLog to monitor, evaluate and manage hotel operations.
1. What you need
- Access to the LiteLog portal (web browser) with the "General Manager" or "Operations Manager" role
- Optional: LiteLog app on your smartphone for mobile notifications
2. Daily overview: What's happening at the hotel?
The portal provides a central overview of current operations:
- Patrols — have the planned control rounds been completed?
- Open tasks — how many tasks are open, in progress, overdue?
- Housekeeping status — which rooms are cleaned, which are still open?
- Open reports — which tickets are open, which are critical?
- Attendance — who is currently on duty? (if time tracking is enabled)
The overview can be filtered by department, team or time period.
Details: Attendance List
3. Shift handover & shift log
LiteLog automatically documents what happened during a shift:
- Completed tasks — what was done?
- Open items — what does the next shift need to take over?
- Escalated reports — which defects require attention?
- Patrol status — were all control rounds completed?
The shift log replaces the verbal handover. The incoming shift sees immediately what is open when they start.
Monitor attendance automatically
If Attendance Control is set up, LiteLog automatically checks whether all expected employees arrived on time for their shift. In the shift log you see the evaluation of every shift (Successful / Failed). On deviations — e.g. if the night shift is not staffed by 22:15 — you are automatically notified.
Details: Attendance Control
4. Escalation & alerts
LiteLog automatically notifies when:
| Alert | Trigger |
|---|---|
| Patrol not completed | Planned control round was not started or not completed |
| Task overdue | Deadline exceeded, task not completed |
| Critical report | Report with high priority created |
| No check-in | Expected employee has not checked in (if time tracking is enabled) |
Alerts are delivered via push notification or email. Recipients and escalation levels are configurable.
Details: Notifications
5. Evaluations & reports
LiteLog provides evaluations at various levels:
By department
- Number of patrols, tasks and reports per department
- Average processing time
- Open vs. completed tickets
By team / employee
- Task volume per person
- Completion rate and response time
- Distribution across departments
By time period
- Daily, weekly or monthly overviews
- Comparison between time periods
- Identify trends (e.g., recurring defect types)
Reports can be exported as PDF or CSV — manually or automatically via email.
Details: Data & Reports
6. Knowledge management: LiteLog Knowledge
LiteLog Knowledge makes internal hotel knowledge digitally available:
- SOPs & standards — cleaning standards, check-in processes, emergency plans
- Process documentation — workflows for housekeeping, engineering, reception
- Training content — onboarding material for new employees
Employees ask questions directly in the system and receive answers based on the hotel's own standards.
7. Multi-hotel management
For hotel chains and operators with multiple properties:
- Central organization — manage all hotels in one organization
- Regional grouping — group hotels by region, brand or type
- Role-based views — hotel management sees only their property, regional managers see all assigned hotels
- Central configuration — define task types, checklists and standards globally and customize per hotel
- Cross-property reports — evaluations across all hotels
Details: Hierarchy & Roles
FAQ
Can I see what happened during my absence? Yes. The shift log and task history document all actions with timestamps. You can filter by time period.
Can reports be sent automatically? Yes. Periodic reports (daily, weekly, monthly) can be automatically sent via email to defined recipients.
How does reporting work across multiple hotels? In the central organization, you can group hotels and create cross-property reports — e.g., defect statistics per hotel in comparison.