---
title: "Hotel — Guide for Management | LiteLog"
description: "Guide for General Managers and Operations: daily overview, patrol evaluation, escalation, reports, knowledge management and multi-hotel administration."
sidebar_label: "Guide for Management"
sidebar_position: 5
---

# Guide for Management

This guide is for General Managers, Operations Managers and Rooms Division who use LiteLog to monitor, evaluate and manage hotel operations.

## 1. What you need

- **Access to the LiteLog portal** (web browser) with the "General Manager" or "Operations Manager" role
- Optional: **LiteLog app** on your smartphone for mobile notifications

## 2. Daily overview: What's happening at the hotel?

The portal provides a central overview of current operations:

- **Patrols** — have the planned control rounds been completed?
- **Open tasks** — how many tasks are open, in progress, overdue?
- **Housekeeping status** — which rooms are cleaned, which are still open?
- **Open reports** — which tickets are open, which are critical?
- **Attendance** — who is currently on duty? (if time tracking is enabled)

The overview can be filtered by department, team or time period.

Details: [Attendance List](../attendance-live/attendance-live.md)

## 3. Shift handover & shift log

LiteLog automatically documents what happened during a shift:

- **Completed tasks** — what was done?
- **Open items** — what does the next shift need to take over?
- **Escalated reports** — which defects require attention?
- **Patrol status** — were all control rounds completed?

The shift log replaces the verbal handover. The incoming shift sees immediately what is open when they start.

### Monitor attendance automatically

If Attendance Control is set up, LiteLog automatically checks whether all expected employees arrived on time for their shift. In the [shift log](../attendance/attendance-table.md) you see the evaluation of every shift (Successful / Failed). On deviations — e.g. if the night shift is not staffed by 22:15 — you are automatically notified.

Details: [Attendance Control](../attendance/attendance.md)

## 4. Escalation & alerts

LiteLog automatically notifies when:

| Alert | Trigger |
|---|---|
| **Patrol not completed** | Planned control round was not started or not completed |
| **Task overdue** | Deadline exceeded, task not completed |
| **Critical report** | Report with high priority created |
| **No check-in** | Expected employee has not checked in (if time tracking is enabled) |

Alerts are delivered via push notification or email. Recipients and escalation levels are configurable.

Details: [Notifications](../property-detail/property-notifications.md)

## 5. Evaluations & reports

LiteLog provides evaluations at various levels:

### By department

- Number of patrols, tasks and reports per department
- Average processing time
- Open vs. completed tickets

### By team / employee

- Task volume per person
- Completion rate and response time
- Distribution across departments

### By time period

- Daily, weekly or monthly overviews
- Comparison between time periods
- Identify trends (e.g., recurring defect types)

Reports can be exported as **PDF** or **CSV** — manually or automatically via email.

Details: [Data & Reports](../data-reports/data.md)

## 6. Knowledge management: LiteLog Knowledge

LiteLog Knowledge makes internal hotel knowledge digitally available:

- **SOPs & standards** — cleaning standards, check-in processes, emergency plans
- **Process documentation** — workflows for housekeeping, engineering, reception
- **Training content** — onboarding material for new employees

Employees ask questions directly in the system and receive answers based on the hotel's own standards.

## 7. Multi-hotel management

For hotel chains and operators with multiple properties:

- **Central organization** — manage all hotels in one organization
- **Regional grouping** — group hotels by region, brand or type
- **Role-based views** — hotel management sees only their property, regional managers see all assigned hotels
- **Central configuration** — define task types, checklists and standards globally and customize per hotel
- **Cross-property reports** — evaluations across all hotels

Details: [Hierarchy & Roles](../settings/settings-hierarchy.md)

## FAQ

**Can I see what happened during my absence?**
Yes. The shift log and task history document all actions with timestamps. You can filter by time period.

**Can reports be sent automatically?**
Yes. Periodic reports (daily, weekly, monthly) can be automatically sent via email to defined recipients.

**How does reporting work across multiple hotels?**
In the central organization, you can group hotels and create cross-property reports — e.g., defect statistics per hotel in comparison.

## Related pages

- [Overview: Hotel & Hospitality](./branches-hotel.md)
- [Setup](./branches-hotel-setup.md)
- [Attendance List](../attendance-live/attendance-live.md)
- [Working Times](../attendance-worktime/attendance-worktime.md)
- [Data & Reports](../data-reports/data.md)
- [Hierarchy & Roles](../settings/settings-hierarchy.md)
- [Tasks](../tasks/tasks.md)
- [Incident Reports](../incidents/incidents.md)