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LLMs.md

Guide for Security Guards

This guide explains how to use LiteLog in your daily work as a security guard: set up the app, run patrols, create incident reports and track your shift times.

1. Install the app & sign in​

Depending on your site manager's setup, you will either use a company phone at the property or your personal smartphone. The sign-in method (QR code, username + password, or NFC chip) is specified by your site manager.

  1. Download the app: Install the LiteLog app from the App Store (iOS) or Google Play Store (Android)
  2. Sign in: Use the sign-in method provided by your site manager
  3. Check property: Make sure you are signed in to the correct property — on a company phone at the property, this is set automatically

Details: Mobile App, Property selection

2. Scanning NFC & QR codes​

In LiteLog, you scan NFC tags and QR codes for patrols, time tracking and checkpoints. Here's how it works on your device:

Scanning NFC tags:

  • Android: Simply hold your smartphone to the NFC tag — Android detects tags automatically in the background
  • iOS: Swipe right to left to open the NFC scanner, then hold your smartphone to the tag

Scanning QR codes:

  • Swipe left to right to open the QR code camera, then scan the code

The app confirms each scan with a green checkmark.

3. Run a patrol​

When a patrol is scheduled for your shift, it appears in the app's task feed on the dashboard — via "Show all" you open the full daily agenda.

Start the patrol​

  1. Tap the upcoming patrol in the app
  2. Press Start now — for an unscheduled patrol, use Start on the spot
  3. Go to the first checkpoint and scan (see step 2) — alternatively, the patrol also starts automatically as soon as you scan the first checkpoint

Complete the patrol​

When all checkpoints have been scanned, the patrol is automatically marked as Completed. If a point is not accessible, you can still finish the patrol — the missing scan will be documented as a deviation. If you stop a patrol early, the app requires you to enter a reason.

Details: Run patrol, Patrol history

4. Create an incident report​

If you notice anything unusual (e.g., open door, damage, suspicious person), create a report directly in the app.

Create a report​

  1. Tap Create report in the app and, if offered, choose an incident template
  2. Enter a description (what happened?)
  3. Take photos (up to 8 photos possible)
  4. Optional: Use the Checkpoint field to assign the report to the affected checkpoint
  5. Submit — the report is immediately visible in the portal

:::tip Report immediately Create reports directly on site, not at the end of your shift. This ensures the timestamp, GPS position and photos are current and the report is verifiable. :::

Details: Create incident report in the app, Manage incident reports

5. Time tracking: Start & end your shift​

Start shift (check-in)​

  1. Arrive at the property
  2. Open the LiteLog app
  3. Check in using the method set up by your site manager — depending on the configuration this can be an NFC tag, QR code, kiosk or app button. Your shift starts automatically.
  4. The app shows that you are checked in

End shift (check-out)​

  1. At the end of your shift, check out using the same or a different method — your site manager defines which methods are allowed for check-out
  2. End time is automatically recorded

→ Method overview: Check-in and Check-out Methods

You can view your recorded shifts at any time in the app.

:::info Attendance Control If your supervisor has activated Attendance Control, your check-in is automatically evaluated. Check in within the check-in window so that the shift is evaluated as "Occupied". :::

Details: Working times in the app

FAQ​

Does the app work without internet? Yes. Scans, incident reports and time tracking work even without network. All data is stored locally on the smartphone and automatically transferred when the network returns.

What do I do if an NFC tag doesn't respond? Hold the smartphone closer to the tag (distance < 2 cm). Check that NFC is enabled on your device. On iOS: Swipe right to left to open the NFC scanner. If the tag is defective, report it to your site manager.

Do I have to keep the app open during my entire shift? No. After check-in, everything runs in the background. You can close the app and use your smartphone normally.

What happens if I can't scan a checkpoint? Complete the patrol anyway. The missing scan will be documented as a deviation. Inform your site manager about the reason (e.g., area blocked, tag defective).

Who do I ask about how to use the app when nobody is available? If your company has enabled the AI feature Hannah in the employee chat, you will find a dedicated Hannah conversation in the LiteLog app chat. There you can ask the AI assistant questions about how to use LiteLog and about approved property documents (e.g. duty instructions) — Hannah replies immediately, even at night.

What happens if I forget to check out? Depending on the property's settings, you are automatically checked out after a defined time. If a corresponding notification is set up, your operations manager is informed and can manually correct the time. Still, remember to check out when leaving the property.