Guide for Engineering & Maintenance
This guide is for engineers, maintenance staff and facility managers in hotel operations. It explains how to run patrols, process repair reports and document maintenance.
1. Install the app & sign in
Depending on your setup, you will either use a company phone at the hotel or your personal smartphone. The sign-in method (QR code, username + password, or NFC chip) is specified by your manager.
- Download the app: Install the LiteLog app from the App Store (iOS) or Google Play Store (Android)
- Sign in: Use the sign-in method provided by your manager
- Check location: Make sure you are signed in to the correct hotel
Details: Mobile App
2. Scanning NFC & QR codes
In LiteLog, you scan NFC tags and QR codes for patrols, checkpoints and time tracking. Here's how it works on your device:
Scanning NFC tags:
- Android: Simply hold your smartphone to the NFC tag — Android detects tags automatically in the background
- iOS: Swipe right to left to open the NFC scanner, then hold your smartphone to the tag
Scanning QR codes:
- Swipe left to right to open the QR code camera, then scan the code
The app confirms each scan with a green checkmark.
3. Run patrols
Patrols are the main function for engineering — night shift rounds, security patrols and technical inspections are performed as routes with checkpoints.
Start the patrol
- Tap the upcoming patrol in the app
- Press Start patrol
- Go to the first checkpoint and scan (NFC tag or QR code)
Check each checkpoint
At each checkpoint:
- Scan — NFC tag or QR code
- Confirm status — everything OK
- If there's an issue: Create a report directly — add description and photo
Complete the patrol
When all checkpoints have been scanned, the patrol is automatically marked as Completed. If a point is not accessible, you can still finish the patrol — the missing scan will be documented as a deviation.
Each scan creates a timestamp. Unvisited points are automatically flagged.
Details: Run patrol, Patrol history
4. Receive & process repair reports
Defects and repair orders come from various departments:
- Housekeeping reports: defective lamp, dripping faucet, damaged furniture
- Reception reports: guest complaints about heating, air conditioning, TV
- Patrols generate: issues at technical rooms, emergency exits, outdoor areas
Each report appears as a ticket in the app — with description, photo, department and priority.
Prioritize & assign tickets
The engineering manager sees all open tickets and can:
- Set priority — urgent, high, medium, low
- Assign — to the responsible technician
- Set deadline — define the processing timeframe
Tickets are sorted by priority — critical repairs appear at the top.
Details: Tasks
5. Document completion
After the repair, the technician documents the completion:
- Open ticket — select the assigned task in the app
- Describe the action — e.g., "Faucet replaced", "Thermostat recalibrated"
- Attach photo — document the condition after repair
- Complete task — set status to "Done"
The documentation is traceable and audit-ready — every action with timestamp and responsible person.
6. Maintenance cycles & scheduled maintenance
Regular maintenance can be set up as recurring tasks:
| Maintenance type | Interval (example) |
|---|---|
| Elevator inspection | Monthly |
| Legionella testing | Quarterly |
| Smoke detector test | Semi-annually |
| Air conditioning maintenance | Seasonal |
| Fire safety inspection | Annually |
Maintenance tasks are automatically created at the defined time and assigned to the responsible person.
FAQ
How do I receive new repair orders? Via push notification in the app or email. New tickets automatically appear in your task list.
Can I forward tickets to other technicians? Yes. Tickets can be assigned to other team members in the app or portal.
What happens with an urgent defect? Urgent tickets appear with the highest priority and can trigger automatic notifications to engineering management.
Does the app work in basement rooms without reception? Yes. The app works offline. QR codes and NFC tags can be scanned without an internet connection. Data is automatically synchronized when the connection is restored.
What happens if I can't scan a checkpoint? Complete the patrol anyway. The missing scan will be documented as a deviation. Inform your manager about the reason.