Service Level — Contract Detail
You open the contract detail page by clicking a contract in the service level overview. It shows a single service-level contract: the current state of the running period and all completed periods with their service-level reports.
Page Layout
Header
- Title — "Tenant-wide contract" or the scope (client/property) with the period; ended contracts are marked accordingly.
- Download report — generates the period's service-level report as a PDF export; you can track the progress under Export & Delivery.
- Edit — opens the contract to adjust the targets (requires Manage service-level).
Current Period
Traffic-light status (OK / Watch / Breached) with date range and the table of Indicator · Target · Actual · Difference. The difference is color-coded (green = on target, red = missed). This block shows the live state — the final evaluation only happens when the period closes.
Completed Periods
Table of all evaluated periods:
| Column | Description |
|---|---|
| Period | Date range from–to |
| Status | Met (green) or Breached (red) — the customer-facing result |
| Early warning | The internal traffic-light status (OK / Watch / Breached) |
| Sent | Whether the service-level report was delivered automatically to the contract's recipients |
| Download | The period's service-level report as PDF |
As long as no period has been completed yet, a notice appears — the first service-level report is generated automatically after the first period closes.
Automatic Delivery
The page shows whether — and to whom — the service-level report is sent automatically after the period ends. You maintain the recipients and the switch on the contract.
Permissions
:::info Permission To use this page, you need the View round evaluation permission. Contact your administrator if you do not have access. :::
| Action | Permission |
|---|---|
| Open the page, download the service-level report | View round evaluation |
| Edit the contract | Manage service-level |