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LLMs.md

Guide for Management

This guide is for General Managers, Operations Managers and Rooms Division who use LiteLog to monitor, evaluate and manage hotel operations.

1. What you need​

  • Access to the LiteLog portal (web browser) with the "General Manager" or "Operations Manager" role
  • Optional: LiteLog app on your smartphone for mobile notifications

2. Daily overview: What's happening at the hotel?​

The portal provides a central overview of current operations:

  • Patrols — have the planned control rounds been completed?
  • Open tasks — how many tasks are open, how many overdue?
  • Housekeeping progress — which room tasks are done, which are open? (via the task status in the Tasks workspace)
  • Open incident reports — which reports are new, which are critical?
  • Attendance — who is currently on duty? (if time tracking is enabled)

The evaluations can be restricted to selected properties and filtered by time period (7/30/90 days).

Details: Dashboard overview, Attendance List

3. Shift handover​

There is no dedicated handover feature in LiteLog that bundles all events of a shift into one report. What the next shift needs to know, you find in the respective places:

  • Open and completed tasks — in the Tasks workspace, e.g. with the "Overdue" time filter
  • The shift's incident reports — under Reports
  • Patrols — in the property's patrol evaluation
  • Who was there — in the shift log (attendance evaluation)

For a real handover note, a recurring task with a checklist or a form template works well.

Monitor attendance automatically​

If Attendance Control is set up, LiteLog automatically checks whether all expected employees arrived on time for their shift. In the shift log you see the evaluation of every shift (Occupied / Understaffed). On deviations — e.g. if the night shift is not staffed by 22:15 — you are automatically notified.

Details: Attendance Control

4. Escalation & alerts​

LiteLog automatically notifies when:

AlertTrigger
Patrol not completedPlanned control round was not started or not completed
Task overdueDeadline exceeded, task not completed
Critical reportReport with high priority created
No check-inExpected employee has not checked in (with Attendance Control set up)

Alerts are delivered via push notification or email. They are based on automation rules; recipients and escalation chains are configured there.

Details: Automation — Rules

5. Evaluations & reports​

LiteLog provides evaluations at various levels:

By property​

  • Shifts and hours worked
  • Punctuality rate
  • Number of incident reports and patrols, missed patrols

By employee​

  • Attendance and hours worked
  • Punctuality rate
  • Number of incident reports and patrols

By time period​

  • Daily, weekly or monthly overviews
  • Comparison between time periods
  • Identify trends (e.g., recurring defect types)

Reports can be exported as PDF or CSV — manually or automatically via email.

Details: Dashboard overview, Export & delivery

6. Multi-hotel management​

For hotel chains and operators with multiple properties:

  • Central organization — manage all hotels in one organization
  • Regional grouping — group hotels by region, brand or type
  • Role-based views — hotel management sees only their property, regional managers see all assigned hotels
  • Central configuration — task categories, form templates and automation rules apply tenant-wide across all houses
  • Cross-property reports — evaluations across all hotels

Details: Hierarchy & Roles

FAQ​

Can I see what happened during my absence? Yes. The shift log and task history document all actions with timestamps. You can filter by time period.

Can reports be sent automatically? Yes. Periodic reports (daily, weekly, monthly) can be automatically sent via email to defined recipients.

How does reporting work across multiple hotels? In the central organization, you can group hotels and create cross-property reports — e.g., defect statistics per hotel in comparison.