Service Record (Property)
The service record tab shows the service level analysis for this property: which service commitments (SLA contracts) apply here, and how well were they actually fulfilled in the current period? This lets you provide verifiable proof to your clients that the agreed service was delivered.
Navigation: Master Data → Properties → select a property → panel entry "Service Record" (group "Tools")
Features at a Glance
Contracts and KPIs
The view lists the service level contracts affecting this property, along with their KPIs — e.g. missed shifts, missed rounds, late check-ins, shift fulfillment rate, round completion rate, punctuality rate, or checkpoint coverage.
Status per Period
For each KPI and billing period, you see whether the target was met or missed. In addition, an internal traffic light shows whether a KPI is on track in the current period, under observation, or already breached.
Download Proof
You download completed periods as a report — the actual service record for your client.
Good to Know
:::tip Note
- This tab is the property-level view — the overview of all contracts with contract detail pages is under Dashboard → Service Level.
- The service record is part of the service level feature set and is not included in every package. If the feature is not enabled for your account, you see a corresponding notice. :::
Permissions
:::info Permission To open this tab, you need the permission View reports. Contact your administrator if you don't have access. :::